Reference

Legal terms for your alba55 account

alba55 sets out the Legal terms behind account access, identity checks, wallet records and policy requests in one clear place.

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alba55 Legal terms for your alba55 account
POLICY HELP

Three ways to resolve Legal questions

A clear support path helps when a Legal question affects your account, wallet status or access request.

Account policy path Open the account help route and include your verified phone number when asking about Legal terms, access status or an account closure request. This gives us the correct account reference before we assess the request.
Wallet record check For a Legal question about DANA, OVO, GoPay or QRIS, keep the payment receipt and wallet status visible. We use those details to match the transaction record and explain the next account step.
Policy change request If a clause appears unclear or your personal details need correction, send the exact wording and the requested change through the account support path. We will identify the relevant policy record and respond with the applicable process.
DATA PRACTICE

How we handle policy-related records

Legal clarity depends on more than a terms page, so we describe the practical handling behind each policy area.

Account details

We use the phone number and verification result supplied during account access to check account ownership. Keep those details current so a Legal request can be matched to the correct record without confusion between accounts.

Payment references

A DANA, OVO, GoPay or QRIS receipt can help us locate a payment record, but it does not replace account verification. Do not send wallet passwords or private security codes when asking about Legal matters.

Cookie choices

Cookies may preserve your session and remember policy preferences on the device you use. If you clear them, the next account visit may ask you to verify again before showing account-specific Legal content.

Account security

We treat a phone verification step as part of account security, especially when a request concerns access, a payment record or a change to personal details. Use your own device and review the account path before sending a request.

Record retention

We retain policy, verification and payment references only according to the applicable Legal basis and stated retention process. If you ask how long a record is held, identify the record type so we can explain the relevant period.

Correction route

To request a correction, deletion assessment or copy of account details, contact us through the policy support path with the verified phone number and the exact change requested. Access to the account may depend on local law.

Answers before you open an account

These Legal answers address the questions most likely to arise before account access in Indonesia. We keep the wording practical: what is checked, how a request is made, what happens to payment references and when local law affects eligibility. If your situation is not listed, use the policy support path with your verified phone number and the relevant account or receipt reference.

Legal covers account eligibility, phone verification, policy changes, data handling, cookies, payment references, retention and requests concerning your account. It also explains that access depends on local law, so the terms applying to your Indonesia account should be checked before you proceed.

Access is available only where local law permits and may depend on your location and account eligibility. If the access path asks for phone verification, complete that step with your own details. We cannot treat a payment receipt as proof that access is permitted.

Phone verification helps us connect a Legal request to the correct account and reduce confusion between similar records. It may be required before discussing account access, correcting personal details or checking a payment reference linked to DANA, OVO, GoPay or QRIS.

Use the policy support path and state the exact account detail you want corrected, removed or assessed. Include the verified phone number used for access. We will explain the applicable Legal process, including any limits that depend on local law.

DANA and QRIS references are used to locate a payment record when a status or policy question requires checking. They do not replace phone verification, and you should never send wallet passwords or private security codes when requesting account assistance.

Retention depends on the record type, the stated policy basis and applicable local requirements. Ask through the policy support path with the account detail or receipt reference involved. We will explain the relevant retention process rather than applying one period to every record.

Ask for the decision to be clarified through the account support path and include the wording or account step that caused concern. We will identify the applicable clause and explain whether the result depends on local law, verification status or another stated policy condition.

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